ByDzyne remains operational and focused on serving our Brand Ambassadors throughout
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THE REFUND POLICY IS NOT APPLICABLE TO ORDERS SHIPPED OUTSIDE OF USA DUE TO VARIOUS INTERNATIONAL LAWS AND REGULATIONS.
Cancellation Option:
You may cancel your enrollment order within three (3) business days from the order date for a full refund. To cancel this transaction, submit a cancellation request through the Customer Support Ticketing System found in your ByDzyne Backoffice (www.bydzyne.com/backoffice) or email Support@ByDzyne.com for refund instructions.
ByDzyne stands behind the quality of its products and offers a Satisfaction Guarantee. If you are not completely satisfied with your purchase, you may return it for a refund subject to the terms below.
Refund Policy for Tangible Products (Retail and Preferred Customers Only):
100% Refunds are applicable to enrollment orders only for tangible products that are unopened and in resalable condition (membership fees and shipping & handling (S&H) are non-refundable unless otherwise stated below). The refund request must be submitted via the Customer Support Ticketing System within thirty (30) days from the purchase date of the order. Refund limitations:
- 1. Upgrade orders are not eligible for refund.
- 2. If the product is opened, it may be returned for a 100% refund.
- 3. Refunds are limited to a single opened item of each product type. i.e. If there are more than one opened product of the same product type, a 100% refund is only applicable to one unit; the remaining open items of the same product are non-refundable.
- 4. Refunds are only applicable to first-time purchases.
- 5. Refunds are not applicable for autoship or subsequent store orders.
- 6. The refunded value will be exclusive of any membership fees, shipping costs, handling costs, marketing materials/tools, duties, VAT or taxes (except USA sales tax) paid at the time of purchasing product(s).
- 7. Refunds are only applicable for products purchased directly from the official ByDzyne website: www.bydzyne.com and any other official ByDzyne websites.
- 8. Additional shipping charges for any package that was undeliverable and returned to ByDzyne may be applied. Some reasons in which additional shipping charge may apply, include, but are not limited to:
- Incomplete/Incorrect address, Missing Apartment #
- Consignee’s correct name is required for delivery
- Consignee unavailable to Sign
- Consignee cancelled/refused order
- Consignee has moved
- Undeliverable address
Refund Policy for Non-Tangible, Digital Products:
100% Refunds are applicable to any digital products that are not yet activated. The refund request must be submitted via the Customer Support Ticketing System within thirty (30) 14 days from the purchase date of the product or service. Refund limitations:
- 1. Activated Digital Products are non-refundable.
- 2. Refunds are only applicable to the initial enrollment of such digital products.
- 3. Refunds not applicable for any administrative fees, if applicable, or monthly subscription rebills.
- 4. Monthly subscriptions may be cancelled at any time through the ByDzyne Backoffice; cancellation takes effect at the end of the current billing cycle.
- 5. A digital product is considered “activated” once the user logs in, downloads, streams, or otherwise accesses the purchased digital content or service, whether partially or in full.
- 6. Approved refunds will be issued to the original payment method within ten (10) business days after approval.
Refund and Resignation Policy for Brand Ambassadors / Independent Distributors
ByDzyne offers a Buyback Policy for Independent Distributors (Brand Ambassadors) who voluntarily resign or terminate their Distributorship.
- 1. ByDzyne will repurchase unopened and resalable products purchased within the previous twelve (12) months preceding the date of resignation or termination , provided the items are in original packaging and not expired or discontinued.
- 2. The refund amount will equal ninety percent (90%) of the original net cost, less any commissions, bonuses, or incentives previously paid on those products.
- 3. Returned products must be verified as resalable and accompanied by proof of purchase.
- 4. Products not eligible for buyback include: promotional or clearance items, free goods, opened or damaged items, expired goods, and any business tools or marketing materials.
- 5. Distributors are responsible for the cost of return shipping unless otherwise required by applicable law.
- 6. Refunds will be processed within ten (10) business days after the returned items are received and verified.
- 7. ByDzyne reserves the right to deny buyback requests that appear fraudulent, excessive, or inconsistent with legitimate business conduct.
Refund Deduction (Commission & BV Adjustments):
If an order is canceled or refunded for any reason whether within or outside the refund policy, ByDzyne reserves the right to deduct the Business Volume (BV) of the canceled or refunded order and to adjust, deduct or recover commissions or bonus paid to the sponsor and upline related to that order. Such deductions may occur immediately or during the next commission cycle.
Return Process:
- 1. Submit a refund request through the Customer Support Ticketing System within the applicable timeframe.
- 2. Customer Support will provide a Return Merchandise Authorization number (RMA#) and a return shipping address.
- 3. Write the RMA# on the outside of your return package and include a copy of the original packing slip with your return package to help us locate your original order and expedite refund. If RMA# provided is not written on the outside of the package, an administrative fee of US$20 will be deducted from the refund amount.
- 4. The return package must be postmarked within seven (7) business days of receipt of the RMA#.
- 5. Once the fulfillment center confirms the returned package is received, a refund for the eligible products will be issued within (10) business days back to the original payment method. Note: the credit of the actual refund may vary depending on your bank or credit card company.
- 6. ByDzyne is not liable for returned packages lost or damaged in transit; customers should insure their shipment accordingly.
Defective or damaged product(s) may be replaced if the Company is notified within three (3) business days of receipt.
- 1. Submit a replacement request through the Customer Support Ticketing System within three (3) business days of receipt of the package.
- 2. Once the replacement is approved, a RMA# will be provided.
- 3. Write the RMA# on the outside of your return package and include a copy of the original packing slip with your return package to help us locate your original order.
- 4. The return package must be postmarked within seven (7) business days of receipt of the RMA#.
- 5. Once the returned product is received, the replacement product will be shipped within seven (7) business days, but may vary depending on inventory availability.
- 6. ByDzyne is not liable for returned packages lost or damaged in transit; please insure your package accordingly.
Phone: 1 (307) 429-0799
Email: support@ByDzyne.com
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